Terms and conditions

Welcome to the Umiverse Library LLC Website ("Site"). By accessing and using our website, you agree to be bound by the following Terms and Conditions ("Terms"). Please read them carefully before making a purchase or any representations. If you do not agree to these terms, you must not use this website. For purposes of these Terms, “user”, “you”, and “your” means you as the user of the Service.

Umiverse Library LLC provides you with the opportunity to purchase various products and services. These Terms govern your access to and use of the Umiverse Library LLC services and website. By using our Service, you agree to these Terms, which contain important legal information.

We offer children learning materials such as cartoon books and on-site learning activities. Descriptions of products and prices are subject to change without notice. We make every effort to display product images and details accurately, but we do not guarantee that colors or other attributes will be exactly as shown.

Visa or MasterCard debit and credit cards in AED will be accepted for payment. Prices will be displayed in fiat currency (e.g., AED), and the displayed price and currency at the checkout page will be the same price and currency printed on the Transaction Receipt. The amount charged to the card will be shown in your card currency. Customers are responsible for ensuring that their payment and personal details are accurate before completing the transaction. Umiverse is not responsible for any errors in transaction details provided by you. Customers are responsible for any associated transaction fees. Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.

Any purchase, dispute, or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. We will not trade with or provide any services to OFAC and sanctioned countries. Customers using the website who are minors (under the age of 18) shall not register as a user of the website and shall not transact on or use the website. Cardholders must retain a copy of transaction records and Umiverse Library LLC policies and rules. Users are responsible for maintaining the confidentiality of their accounts.

We offer worldwide shipping. Shipping costs and delivery times vary depending on your location. Please note that some products may still be under production at the time of purchase. Refer to the estimated delivery time displayed on the product webpage for accurate information.We are not responsible for delays or losses due to incorrect shipping information provided by the customer. Once the order is shipped, the risk of loss or damage passes to you. Any issues with shipping carriers must be resolved directly with them.

We must detail the refund policy clearly on the website to inform cardholders of their rights and responsibilities. Refunds will be done only through the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card. We accept returns within 7 days of receipt, only if the delivery packaging has not been opened or the products are damaged or the wrong product was delivered. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment. We can only accept returns of products that have not been tampered with, are sealed, and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

Customers can cancel their order/requested services within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

All content on the Umiverse site and platform, including but not limited to text, graphics, logos, and design, is owned by Umiverse or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or exploit any content without our express written permission. Additionally, any feedback or suggestions you provide to us will become the sole property of Umiverse. All rights not expressly granted to you are reserved.

We respect your privacy and are committed to handling your personal information in accordance with our Privacy Policy, which is available on our website. By using our Service and submitting your information, you agree to the terms of the Privacy Policy and consent to the collection, use, and disclosure of your information as described. When paying with cryptocurrency, no personally identifiable financial information will be collected. For detailed information on how we collect, use, and share your data, please review our full Privacy Policy.

We take reasonable measures to ensure the security of your data. However, you acknowledge that no system is completely secure, and we do not guarantee the security of our platform. We are not responsible for any loss or theft of data arising from unauthorized access to your account.

To the fullest extent permitted by law, Umiverse and its service providers will not be liable to you or any third party for any indirect, consequential, exemplary, incidental, special, or punitive damages, including but not limited to loss of profits, revenue, business, goodwill, or data, arising out of or related to your use of our services or products. This applies regardless of the form of action, including contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages.

These Terms and your access to and use of the Service shall be governed by, and construed and enforced in accordance with, the laws of UAE, without regard to conflict of law rules or principles. Any dispute between the parties that is not subject to arbitration or cannot be resolved in small claims court in UAE shall be exclusively resolved in the courts of UAE.

We reserve the right to modify these Terms, including our Privacy & Cookie Policy, at any time in our sole discretion. By continuing to use our services after any changes are made, you agree to be bound by the revised terms, whether or not you receive notice. It is your responsibility to review the Terms and accompanying policies periodically to stay informed of any updates. Your continued use of the services confirms your acceptance of the amended terms.